. Luna Rossa Botanicals

FAQs

  • Why are antioxidants so important in skincare?
  • What are pollutants and environmental aggressors?
  • Where can I buy Luna Rossa Botanicals products?
  • Are there more products coming?
  • Where is Luna Rossa Botanicals made?
  • Does Luna Rossa Botanicals test on animals?
  • How can I qualify for free shipping?
  • Does Luna Rossa Botanicals ship internationally?
  • Can I change my order?
  • Can I cancel my order?
  • Can I return my purchase?
  • There are items missing/incorrect or damaged.

PRODUCTS

Why are antioxidants so important in skincare?

Antioxidants help protect your skin from environmental aggressors. Once these aggressors penetrate the skin it can cause a multitude of skin dilemmas and cause damage to the cells that help to maintain and repair the skin. By using antioxidants in your skincare, it can help to inhibit these aggressors.

What are pollutants and environmental aggressors?

Environmental Aggressors are factors that contribute to skin damage throughout the day such as; sunlight infrared radiation, hot and cold temperatures and air pollution.

Basically, these generate free radicals which cause damage to your skin cells, interrupt your cell repair functions and collagen as well as disrupt your skin barrier. This leads to premature aging, water loss, bacteria on your skin which causes acne and lots of other issues.

 

Where can I buy Luna Rossa Botanicals products?

You can buy our Luna Rossa Botanicals skincare through our online website.

 Or you’re always welcome at our flagship store which is at 98 Maling Road, Canterbury VIC 3126, Australia,

Are there more products coming?

Yes! We’ve got some really exciting products coming but you’ll have to keep checking back here, online or come into our flagship store in Maling Road Canterbury (Melbourne).   

 

Where is Luna Rossa Botanicals made?

Our Luna Rossa Botanicals skincare products are all made in Australia.

We source most of our ingredients in Australia but some have to be sourced internationally sourced ingredients in our skincare products.

 

Does Luna Rossa Botanicals test on animals?

Luna Rossa Botanicals does not test any of our formulas on animals and all of our ingredients are naturally derived. We love our fuzzy friends! Meet our Founders fuzzy BFF’s, PJ and Obie the cavoodles.                                                         

 

SHIPPING & ONLINE ORDERS

How can I qualify for free shipping?

We offer free shipping within Australia on orders over $100 (excluding promotions).

Does Luna Rossa Botanicals ship internationally?

Absolutely. We adore our Luna Rossa lovers from all over the globe.

Can I change my order?

Once your order has been placed, our Luna Rossa Botanicals team will do their best to make your requested changes. But this isn’t guaranteed.

If you need to make a change to your order, please email us at orders@lunarossabotanicals.com

REFUNDS/RETURNS/EXCHANGES

Can I cancel my order?

Unfortunately, once your order has been placed, we are unable to cancel your order. Please refer to our policy HERE.

Can I return my purchase?

Yes, you can return your purchase within 30 days from the order date. However, once opened and used we can’t accept returns.

When we give you, your refund remember we can’t refund delivery costs.

 

There are items missing/incorrect or damaged.

We check and double check everything but we’re human too so can make mistakes. If there is a problem with your delivery, please send an email to orders@lunarossabotanicals.com.  Tell us what’s happened and share an image of the problem so we can help.